The continuous pursuit of Operational Excellence is more critical than ever. Companies need to reduce risk, increase productivity and cut costs in parallel. From the boardroom to the frontline, the right decisions need to keep happening.
Keep improving,
keep evolving
Operational Excellence is the mechanism that leads to a sustainable improvement of a company while meeting the demands of its customers. We utilise a great spectrum of best practices and tools to achieve OE, such as lean management, problem solving, six sigma and more. Operational Excellence goes beyond a business approach and focuses on the long-term development of an organization.
We apply our 3-lenses approach by looking at the improvement of processes as well as management and mindsets. Key principles are seeking perfection, pull value, thinking systematically and creating value for the customers in everything we do.
Continuous improvement is an ongoing team effort of improving products, services or processes. We join your efforts to achieve together incremental change through our rigorous approach
Stefanos Marcou
Associate Partner
sm@businessin.biz
Current state assessment
To be able to grow your organisation you need to know where you are. Knowing where you are is not as simple as it seems, we help you understand the current state of your organisation using our three lenses to look at.
From processes and tools currently in place, governance, cascade of meetings, KPIs and other measurements you have in place, reporting to what kind of mindsets and behaviors exist.
We do this using a holistic and exhaustive analysis with tools such as cascade of meetings analysis, performance management surveys, customer experience surveys, M&B surveys, process mapping tools (such as swim-lane mapping, spaghetti diagrams), automation, demand and capacity analysis.
Future state co-creation
To design the future state we take the current state and the root causes we have identified together and collectively with the client work on solutions.
We like to shape both the ideal and the realistic future state, that helps us be pragmatic and at the same time be aspirational and continue to improve.
We help you have a clear picture of the “From To”, why and what benefits you expect to get and how to measure success
Planning and implementation
When planning the various initiatives we make sure we always link the action to how and why we defined it. We use our own tools such as the rolling story board to link all actions to the root cause and the anlysis that identified it.
We plan ahead focusing to on the quick wins to win the hearts and minds of your employees and involve them early in the process to drive together the change
Sustainability
We do not leave you by yourself at the end of the short term implementation. We make sure the results keep on happening long time after we leave by putting in place measurements of the success.
We also utilise tools to track sustainability in the form of audit and fast analysis
Operational excellence training
We are all bout creating internal capabilities within the client. This is our central philosophy and we do this during a consulting project and/or within formal training workshops.
We offer training customised to your needs, utilising lean management tools, change management and thought leadership principles.